Frequently Asked Questions

General Questions - click here

How long will your online store be open?
How can I check the status of my order?
What forms of payment are accepted?
Is it safe to provide credit card information on your site?
Can I order over the phone?
Can you ship internationally?
When should I expect to receive my order?
Can I order chocolate online?
How do I return a product?
Why do I pay sales tax?

Fundraising Program - click here

How does my purchase support schools?
Where do I credit the school and student with my purchase?
What is “Student Prize Credit”?
How do I assign “Student Prize Credit”?
How do I know the school number?
Does my child get credit for orders placed online?
How do I know how many items have been ordered on my child’s behalf
so he/she can choose the correct prize?
The school’s sale is over, but I'd like to buy more gift wrap. How can I do that?
Can I add the Innisbrook LINK to my school’s website?
How can my school sign up to use Innisbrook as their fundraiser?
Do the products ship to me or to the school?

Still Need Help? - click here

This page didn’t answer my question. How can I get help?