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General Questions | ||
 | How long will your online catalog be open? | |
| What are the advantages of registering with Innisbrook.com? | |
| What do you do with the information when I register? | |
| If I register, how much e-mail can I expect to receive? | |
| How can I check the status of my order? | |
| What forms of payment are accepted? | |
| Is it safe to provide credit card information on your site? | |
| Can I order over the phone? | |
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Can you ship internationally? | |
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When should I expect to receive my order? | |
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Can I order chocolate online? | |
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How do I return a product? | |
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Why do I pay sales tax? | |
Fundraising Program: |
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How does my purchase support schools? | |
| Where do I credit the school and student with my purchase? | |
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What is "Seller Prize Credit"? | |
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How do I assign "Seller Prize Credit"? | |
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How do I know the school number? | |
| If I don't have the school number, can I just enter the school name? | |
| Does my child get credit for orders place online? | |
| How do I know how many items have been ordered on my child's behalf so he/she can choose the correct prize? | |
| The school's sale is over, but I'd like to buy more wrapping paper? How can I do that? | |
| Can I add the Innisbrook LINK to my school's web site? | |
| How can my school sign up to use Innisbrook as their fundraiser? | |
| Do the products ship to me or to the school? | |
| What happens if I do not select a school to receive credit for my order? | |
| What is "A GIFT FOR TEACHING"? | |
School Supplies Program: |
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| What is a "Back-to-School Pack ™" ? | |
| What is a "Standard Grade Pack"? | |
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Can I customize a "Standard Grade Pack"? | |
Still Need Help? |
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| This page didn't answer my question. How can I get help? | |
Frequently Asked Questions | ||
| How long will your online catalog be open? | |
 | 24 / 7. You can order products from Innisbrook.com anytime, day or night, weekends or holidays, all year long. And, your school can receive credit for your purchases. | |
| What are the advantages of registering with Innisbrook.com? | |
| By becoming a registered customer you have the ability to easily track the status of your orders by simply logging on to our web site. Your future orders are much simpler since the amount of information that you are required to enter at checkout is greatly reduced. We will not bombard you with e-mail, since you determine the amount of contact during registration. | |
| What do you do with the information when I register? | |
| By registering, we are able to confirm when your order has been received and shipped. We can also contact you if we have questions about your order. We NEVER sell any information to outside agencies. | |
| If I register, how much e-mail can I expect to receive? | |
| You set the level of e-mail contact at the time of registration. Our goal is to provide information of interest to our customers about special programs, products and "how to" features. There are three levels of contact from which to choose. The contact level may vary slightly, but this will give you some idea of the frequency: NORMAL - once every 1-3 months on average RESTRICTED - once every 3-12 months on average NEVER - you will only be contacted to supply information about your active order | |
| How can I check the status of my order? | |
| If you registered when placing your order, click order tracking on the home page and proceed to log in. You will need your order number. The order status, including shipment tracking, is fully automated and available. If you did not register but provided us your email address at the time of purchase, we can send you an order status via email upon request. | |
| What forms of payment are accepted? | |
| We currently accept the following major credit cards for payment: Visa, MasterCard, American Express and Discover Card. | |
| Is it safe to provide credit card information on your site? | |
| Innisbrook takes every possible step to ensure your privacy and protect your credit information. All credit card information is transmitted via a secure web site. | |
| Can I order over the phone? | |
| Yes; please call 1-877-525-5608 between the hours of 8:30 am to 7:00 pm Monday thru Thursday or 8:30 am to 5:00 pm Friday Eastern Time to place your order via phone. | |
| Can you ship internationally? | |
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At this time, Innisbrook can ship orders to the 48 continental United States, plus Alaska and Hawaii (We do not ship to APO/FPO and P.O. Box addresses or international addresses). |
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When should I expect to receive my order? | |
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Most orders are processed within 7 days of receipt (processing time does not include weekend days). Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). See the shipping information page for specific transit time to your area. |
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Can I order chocolate online? | |
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Chocolate will be available on the web site several months of the year. To ensure the product arrives in good condition, orders containing "temperature-sensitive" items will ship as the temperature permits. These orders will normally ship after November 1st. If your order contains both temperature-sensitive and regular products, the entire order will ship at the same time. Your credit card will be billed at time of shipment.  |
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How do I return a product? | |
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If for any reason your are not satisfied with your purchase, please contact our Customer Service Department via phone or e-mail. |
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Why do I pay sales tax? | |
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We are required by law to collect sales tax on all orders. If you have other questions regarding sales tax, please feel free to contact us. |
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| How does my purchase support schools? | |
| You will be asked to provide a school number so that Innisbrook can credit the school with a contribution of up to 50% of your total purchase cost. | |
| Where do I credit the school and student with my purchase? | |
| Prior to shopping, you will be asked for the school number and the registration number for each student you are supporting. | |
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What is "Seller Prize Credit"? | |
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Most schools choose to offer students prizes as fundraising incentives. Students participating in their school’s fundraising program are eligible to receive credit toward prizes for each item they sell (one item sold equals one credit). Items purchased through the Innisbrook.com web site may be assigned to a student if the student has registered on Innisbrook.com. After registering, the student gets a unique registration number, which is necessary in order to award prize credits. |
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How do I assign "Seller Prize Credit"? | |
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Prior to shopping, you will be asked to enter the seller’s unique registration number. If there is only one seller, all prize credits will be awarded to that seller. If there are multiple sellers, you must enter all registrations numbers. At checkout, you will have an opportunity to assign prize credits to each seller.
* The TOTAL number of credits that you can assign is listed at the top of the box (TOTAL=).
In the example above, eight (8) credits were assigned to three students. Using the name and grade information supplied, we will issue prize credits to the students per your request. They can use these credits toward their prize for participating in their school's fundraising program. If you have additional questions or need further assistance, please contact our Customer Service Department. |
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| How do I know the school number? | |
| If you are a parent participating in the fundraiser, the school number should be listed on your instruction letter. If it is not there, you can call your school or the fundraising chairperson, who will be able to provide the number. If you are ordering on behalf of a child, you should be able to obtain the school number from the child's family. A search function is provided on the web site at checkout to assist in identifying the school when the purchaser does not have the school number. | |
| If I don't have the school number, can I just enter the school name? | |
| A search function is provided on the web site to assist in identifying the school if you don’t have the school number. | |
| Does my child get credit for orders placed online? | |
| Your child does get credit for products purchased online during the school’s sale as long as the child is registered on Innisbrook.com. It is mandatory that your child’s unique seller registration number be entered when orders are placed to receive online order prize credits. When you submit your order form to the school, only include products that are sold in the traditional method (i.e. your family’s order, your neighbors’ orders or those from a workplace.), but your child should choose his/her “Thank You” gift based on the total amount of products sold both online and traditionally. | |
| How do I know how many items have been ordered on my child's behalf so he/she can choose the correct prize? | |
| Once you register your child and create a user account, you can view the total prize credits from the account manager options. | |
| The school's sale is over, but I'd like to buy more wrapping paper? How can I do that? | |
| Innisbrook's web site credits schools for purchases regardless of when they are placed! Just enter your school number or information when prompted, and they'll receive credit for your purchase. | |
| Can I add the Innisbrook LINK to my school's web site? | |
| Yes, click here for details... | |
| How can my school sign up to use Innisbrook as their fundraiser? | |
| Please call our Customer Service Department at 1-877-525-5608 between the hours of 8:30 am to 7:00 pm Monday thru Thursday or 8:30 am to 5:00 pm Friday, Eastern Time or, if you prefer, send an e-mail to sales@innisbrook.com. In your e-mail include your name, address and phone number so we can have your local Fundraising Consultant contact you. | |
| Do the products ship to me or to the school? | |
| Products ship directly to the customer (You can change the shipping address if you want to send it to someone else). There is a shipping and handling fee for this convenience. | |
| What happens if I do not select a school to receive credit for my order? | |
| Innisbrook.com actively supports education. Your order will provide support for underprivileged children in the form of school supplies through "A GIFT FOR TEACHING". | |
| What is "A GIFT FOR TEACHING"? | |
| "A GIFT FOR TEACHING" is a non-profit organization providing school supplies to needy children. Innisbrook.com is proud to join in supporting this effort. | |
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What is a "Back-to-School Pack ™" ? | |
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Eliminate the need to search all over town for the school supplies required by the teacher. If your school participates in the Innisbrook "Back-to-School Pack ™" program, we have the list of school supplies the teachers have specified for each grade. To order the "Back-to-School Pack ™" (school supplies specified by your school/teacher), simply enter your school number (or name) and select the grade/teacher from the list of packs available. These products will ship directly to your door. |
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What is a "Standard Grade Pack"? | |
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The "Standard Grade Pack" is loaded with the proper school supplies needed for the specified grade. These are products that are most often ordered for each grade in our "Back-to-School Pack ™" program. To order, simply select the Standard Grade Pack option and enter your child's grade. The pack will be delivered directly to you. |
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Can I customize a "Standard Grade Pack"? | |
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Yes! The easiest way to order school supplies for a specific grade is to start with a "Standard Grade Pack". Add these items to your shopping basket by selecting the pack for your grade, then simply delete any unwanted items and add products by shopping from the extensive selection of school supplies available on our site. |
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| This page didn't answer my question. How can I get help? | |
| Please call our Customer Service Department at 1-877-525-5608 between the hours of 8:30 am to 7:00 pm Monday thru Thursday or 8:30 am to 5:00 pm Friday, Eastern Time or, send an e-mail to customerservice@innisbrook.com. We will update this page with additional questions and answers as needed. | |
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